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Cancellation & Refund Policy

Order Cancellation:
If you wish to cancel an order, please contact our customer service team as soon as possible. Orders can only be canceled before they are processed and shipped. Once an order is shipped, it cannot be canceled. We will make every effort to accommodate your request for cancellation, but we cannot guarantee cancellation after the order has been processed.

Refund Eligibility:
Saude Pharma provides refunds for eligible products in the following situations:

• Defective or damaged products: If the product you receive is defective or damaged, you may be eligible for a refund or replacement. Please contact our customer service team and provide details and supporting evidence, such as photos of the damaged product.
• Incorrect product: If you receive a product different from the one you ordered, we will gladly refund or exchange it for the correct item. Please notify us immediately, and we will assist you in resolving the issue.

To request a refund, you must contact our customer service team within 14 days of receiving the product. Please provide the order details, reason for the refund request, and any supporting evidence, if applicable. Our customer service representatives will review your request and inform you of the next steps.

For eligible refund requests, the following options may be available: Refund Process:
• Full refund You may receive a full refund of the purchase price, including any shipping charges, to the original payment method used for the transaction.
• Partial refund: In certain cases, a partial refund may be granted based on the nature of the issue.

Return of Products:
For some refund cases, you may be required to return the product to us. If this is necessary, we will provide you with return instructions and, in some cases, cover the return shipping costs. The product must be returned in its original packaging and condition.

Non-Refundable Items:
Certain items are non-refundable and not eligible for return or exchange, including but not limited to:
• Products that have been opened, used, or damaged by the customer.
• Products with expired shelf life or products with a limited shelf life that have exceeded their expiration date.

Processing Time:
Refund processing time may vary based on the payment method and financial institution. Typically, refunds are processed within 5 to 10 business days after the approval of the refund request. However, it may take longer in some cases.

Changes to the Policy:
Saude Pharma Company reserves the right to modify this Cancellation & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy regularly to stay informed about any updates.
If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact our customer service team for assistance. We are committed to providing excellent customer service and ensuring your satisfaction with our products and services.